1. Service Overview
360 Scoop Service LLC provides dog waste removal for residential and commercial properties. Our goal is to keep your outdoor space clean, odor-free, and safe for your family and pets. By signing up for service, you agree to the terms outlined below.
2. Scheduling and Access
Service is offered on a recurring basis (Weekly, Bi-Weekly, or as otherwise agreed).
You agree to provide safe and unlocked access to the yard on your scheduled service day. Locked gates or unsafe conditions (including aggressive dogs) may result in skipped service without refund.
3. Yard Conditions
We ask that your yard be reasonably maintained to allow us to locate and remove waste effectively. Excessive grass, leaves, snow, mud, or debris may interfere with proper service. We will do our best, but partial cleanups may occur under such conditions. No refunds will be issued for conditions outside our control.
4. Initial Cleanup An initial cleanup is included at no additional charge when starting recurring service and counts as the first scheduled visit. This applies one time per household for new recurring customers only.
The initial cleanup is included provided the yard has been cleaned within the last 30 days and is in reasonably maintainable condition.
If service is paused, canceled, or discontinued and later restarted, the initial cleanup benefit does not reset. The first visit upon return may be billed as an initial cleanup depending on yard condition and waste accumulation
5. Weather and Holidays
We operate in most weather conditions. However, extreme weather (heavy snow, storms, ice) may delay service. In such cases, we will reschedule as soon as possible. Service may be rescheduled around major holidays as needed. You will be notified of any changes.
6. Payment Schedule
All recurring services are billed monthly in advance to the card on file. Billing is processed automatically on the client’s signup date each month.
For new clients, the first payment is charged at the time of sign-up or prior to the first scheduled service visit.
If a payment fails or is declined, service will be paused until the outstanding balance is paid. Accounts with unpaid balances exceeding 14 days may be canceled at our discretion.
7. One-Time Cleanups Payment for one-time cleanups is required in full before service is performed. A valid card is required on file at booking, and the charge will be processed before the scheduled cleanup.
8. Monthly Rate Calculation Recurring services are billed at a flat monthly rate. Weekly and bi-weekly services are calculated on an annual basis and divided into equal monthly payments. Some months may include more or fewer service visits depending on the calendar. No prorated refunds are issued for months with fewer visits.
9. Cancellation, Pauses, and Vacations Cancellations or pauses must be requested at least 1 week prior to the next billing cycle (7 days prior to clients billing date). Since all services are prepaid, no refunds will be issued for partial months. Service may only be paused if your dog(s) will not be at the property during your absence (for example, if they travel with you). If your dog(s) remain at home, service must continue unless you notify us in advance that another responsible party will be maintaining the yard. If service is paused but waste is not properly cleaned during your absence, your yard will be treated as an initial cleanup upon your return and charged at the applicable rate.
10. Waste Removal Policy
360 Scoop Service will remove all visible dog waste from your yard.
All waste is bagged and hauled away — we do not leave it behind in your garbage bin unless specifically requested.
We aim to thoroughly clean all accessible areas of your outdoor space. If certain areas are blocked or unsafe to enter, we will do our best to complete the cleanup and notify you if any spots were missed.
11. Photos and Marketing
We may occasionally take photos of completed cleanups or outdoor areas for marketing purposes, such as sharing before/after shots on our website or social media. These photos will never include people, addresses, or any identifying features.
If you prefer we don’t use photos from your property, just let us know — we fully respect your privacy.
12. Accurate Pet Information
For safety and service accuracy, customers are required to provide honest and up-to-date information about the number of dogs and any changes to pets on the property. This includes informing us of additional dogs, or any aggressive behavior we should be aware of.
Falsifying or withholding information may result in extra charges, paused service, or cancellation. We value transparency and ask all customers to help us keep things safe and fair for everyone.
13. Aggressive Dogs and Safety
For our safety, all aggressive or protective dogs must be secured indoors or in a separate area during your scheduled service time. If we feel unsafe entering the yard due to an unsecured dog, we will skip service for that day and continue at the next scheduled visit. Repeated safety issues may result in service suspension or cancellation.
14. Missed Services & Charges If we are unable to service your yard due to an unsecured or aggressive dog, locked or inaccessible gate, or gate malfunctions (e.g., frozen or blocked), the visit will still be billed at 100% of the regular service rate.
15. Sanitation Practices To maintain cleanliness and protect the health of our customers, pets, and team, all tools, shoes, and equipment are sanitized after each yard. This helps prevent the spread of bacteria, viruses, or parasites between properties. We follow consistent sanitation protocols to ensure your space stays safe and hygienic.
16.Pricing Updates Service rates are subject to change. Clients will be notified at least 14 days before any price adjustment takes effect.
17. Right to Refuse Service
We reserve the right to refuse or cancel service at any time if we determine that a customer is not a good match for our business. Reasons may include, but are not limited to, unsafe or aggressive pets, hazardous yard conditions, or repeated issues with communication or scheduling. If service is canceled by us, any prepaid amounts for unused visits will be refunded at our discretion.
18. Liability Disclaimer
360 Scoop Service is not responsible for pre-existing lawn damage, hidden objects, sprinkler systems, or underground utilities.
Questions or Concerns?
Contact us at info@360scoopservice.com or (360) 356-2919.